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Q&A with Natalie Schneider: Opportunities within the health care consumer experience

By | Sep 6, 2017

ThinkAnthem caught up with Natalie Schneider, vice president of consumer experience at Anthem, to chat about ways the health care system can evolve to meet the needs of today’s consumers

As we improve the experience for consumers, especially around clarity and understanding the benefits, this is also going to help with doctors and hospitals. They take on a huge burden today because consumers come in and they don’t understand their copay, they don’t understand their benefits, and that puts massive administrative burden on health care providers. Read the full interview.


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